ci999 Responsible Gaming — Your Safety Is Our Priority
ci999 believes gaming should be a source of enjoyment — not stress or anxiety. Our responsible gaming policy helps you stay in control.
Why Is Responsible Gaming Important?
At ci999, we want every player to have a healthy and enjoyable experience.
Online gaming should be a recreational activity — where you make your own decisions, set your own limits, and stay safe while having fun. On the ci999 platform, we always want to ensure our users are playing for entertainment, not to recover losses.
Gaming becomes a problem when it starts to negatively affect daily life, family, or finances. Recognising that moment and seeking help in time is essential. ci999 provides you with the tools and support to keep you on the right track.
Our platform has a strict age-verification process. To play at ci999, you must be at least 21 years old. This is not just a rule — it is our commitment to protecting younger generations.
Responsible gaming is not only about following limits. It means knowing yourself, monitoring your own habits, and taking a break when needed. ci999 is always ready to support you at every one of these steps.
Our Safety Tools
ci999 provides these special features to help you stay in control.
Deposit Limit Setting
You can set your own maximum daily, weekly, or monthly deposit amount. Once a limit is set, it takes a short time to come into effect, but a cooling-off period applies if you want to increase it.
Time-Out
If you feel you need a short break, use the option to temporarily close your account for anywhere from 24 hours up to 6 weeks. Logging in will not be possible during this period.
Self-Exclusion
Use the self-exclusion feature to take a long-term break. Once activated, your account will be permanently deactivated for a set period.
Session Time Limit
Set a maximum length for each gaming session to avoid playing for too long in one go. When the time is up, the platform will automatically remind you to take a break.
Transaction & Activity Review
You can view your deposit, withdrawal, and betting history on your account at any time. Monitoring your own habits is the first step toward responsible gaming.
Age Verification & Minor Protection
Age verification is mandatory when registering at ci999. Only those aged 21 or above may open an account. Parents are advised to use parental controls on their devices.
Warning Signs of Problematic Gaming
If any of the following signs appear, it is time to seek help.
- You are betting beyond your budget and using money meant for essential expenses on gaming.
- You are placing more bets trying to recover losses, a behaviour known as "chasing losses".
- You have tried to stop or reduce your gaming but cannot, and find it hard to control yourself.
- You are lying to family or friends about your gaming or hiding matters related to it.
- When you cannot game, you feel restless, irritable, or anxious.
- You are spending more time gaming while neglecting work, studies, or family responsibilities.
- You are taking on debt or facing financial hardship because of gaming.
If any of these signs appear, contact ci999 Support immediately.
Practical Tips for Safe Gaming
These simple habits will help you enjoy gaming and stay in control.
Always treat gaming as entertainment. Winnings are possible, but it is not right to think of them as a regular source of income.
Decide in advance the maximum amount you will spend each day or each week, and do not exceed that limit.
Create a set schedule for gaming and leave enough time for family, friends, and self-care.
Never place bets when you are tired, under stress, or after drinking. Making decisions with a clear head is always best.
If you lose, do not place more bets trying to win that money back. This mindset leads to even greater losses.
Do not play for long stretches without stopping. Take regular breaks, drink some water, and move your body a little.
Not just gaming — give attention to sports, time with family, reading, or hobbies as well.
Keep your login details away from younger members of the household and keep parental controls active on your devices.
Need Help? We Are Here
If gaming is getting out of control, do not face it alone — ci999 Support and external organisations are by your side.
ci999 Live Chat Support
Chat with us in Bengali on ci999's 24/7 live chat. Our support team will immediately help you set deposit limits, a time-out, or self-exclusion on your account.
Contact by Email
If you feel gaming is having a negative effect on your life, write to us by email. We will handle your matter with full confidentiality.
Professional Support
Gaming addiction is a health condition and treatment is available. Contact the National Institute of Mental Health (NIMH) in Bangladesh or the mental health department of your nearest government hospital.
Enjoy Gaming in a Safe Environment
At ci999, both your safety and your enjoyment matter. Play responsibly and explore our various sections.