Privacy & Data Protection

ci999 Privacy Policy

This document provides a complete description of how your personal information is collected, stored, and kept secure on the ci999 platform.

Last Updated: January 2026

1. Introduction & Scope of Policy

Welcome to the ci999 platform. This Privacy Policy ("Policy") describes how ci999 ("we", "our", "platform") collects, uses, stores, and protects your personal information. By creating an account or using our services through the ci999 website or application, you are considered to have agreed to the terms of this Policy.

This Policy applies to all ci999 services — including website browsing, account registration, deposit and withdrawal transactions, sports betting, casino gaming, customer support, and all other digital interactions. If you disagree with any part of this Policy, please refrain from using our services.

2. Information We Collect

ci999 collects only the information necessary to operate our services smoothly and improve your experience. We collect two types of information:

2.1 Information You Provide Directly

  • Name and date of birth (for age verification)
  • Contact details: email address and mobile number
  • Payment information: bKash, Nagad, Rocket, or bank account details (for processing transactions)
  • Identity verification documents (when required)
  • Messages or information you send to customer support

2.2 Automatically Collected Information

  • IP address and device type
  • Browser information and operating system
  • Session duration and page visit data
  • Information obtained through cookies and similar tracking technologies
  • Transaction history and gaming activity logs

3. Purpose of Data Use

We use the information we collect for the following specific purposes:

  • Account management: Processing registration, ensuring login security, and verifying identity.
  • Transaction processing: Completing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
  • Service improvement: Enhancing the platform experience, performance, and security.
  • Customer support: Resolving your issues via live chat and email.
  • Fraud prevention: Detecting unusual activity and maintaining account security.
  • Regulatory compliance: Adhering to responsible gaming regulations.
  • Communications: Sending important service-related notices, policy changes, or technical updates.

4. Cookies & Tracking Technologies

ci999 uses cookies and similar technologies. Cookies are small text files stored on your device that help us remember your preferences, keep sessions active, and analyze service quality.

4.1 Types of Cookies

  • Essential cookies: Required for login sessions and security — these cannot be disabled.
  • Functional cookies: Remember language preferences and personal settings.
  • Analytics cookies: Monitor user behavior to help improve the service.

You can control or delete non-essential cookies through your browser settings. However, disabling certain cookies may limit some platform functionality.

5. Data Sharing & Third Parties

ci999 does not sell your personal information or share it with third parties for advertising purposes. However, information may be shared in the following limited circumstances:

  • Payment processors: Only the necessary information is sent to bKash, Nagad, and Rocket to settle transactions.
  • Technology service providers: Contracted partners for server hosting, security, and analytics services, who are bound by strict confidentiality obligations.
  • Legal obligations: In response to applicable law or legitimate requests from competent authorities.
  • Fraud prevention: With specialist partner organizations for account security or fraud detection.

Our agreements with any third-party service providers explicitly include data protection obligations.

6. Data Protection & Security

ci999 treats the protection of your data as its highest priority. We apply industry-standard security measures:

  • SSL encryption: All data transfers between your browser and our servers are encrypted.
  • Secure servers: Your information is stored in protected data centers.
  • Two-factor authentication: The option to enable an additional security layer on your account.
  • Regular security audits: Periodic audits are conducted to identify and address vulnerabilities.
  • Access controls: Only authorized staff can view specific data as required for their designated tasks.

However, no data transmission over the internet is 100% secure. While we take every precaution, we cannot guarantee absolute security. You are therefore encouraged to keep your account password confidential.

7. Data Retention Period

We retain your personal information for as long as it is needed to provide our services or to meet legal obligations. Specifically:

  • Active account data: For as long as the account remains active.
  • Closed account data: From the date of closure for the period required by applicable law.
  • Transaction records: May be retained for an extended period in accordance with financial regulations.
  • Customer support communications: For a reasonable period after the issue is resolved.

After the retention period ends, data is securely deleted or anonymized.

8. Your Rights

As a user of the ci999 platform, you have the following rights over your own data:

8.1 Right of Access

You can request to know what information we hold about you.

8.2 Right to Rectification

If any of your information is incomplete or incorrect, you can request that it be corrected.

8.3 Right to Erasure

In certain circumstances you may request that your personal data be deleted, though this may not be possible where legal obligations apply.

8.4 Right to Object to Processing

In certain cases you may object to the processing of your data.

To exercise these rights, please contact the support team. We generally respond to requests within a reasonable timeframe.

9. Children's Privacy

ci999 is intended for users aged 21 and over only. We do not knowingly collect information from minors. Age is verified at the time of account registration. If we become aware that someone under 21 has opened an account, that account will be closed immediately and the associated data will be deleted.

10. International Data Transfers

ci999's servers and service provider partners may be located outside Bangladesh. In such cases, international data protection standards are followed for data transfers and contractual safeguards are put in place. We always ensure that regardless of where your data is processed, the protection standards described in this Policy are maintained.

11. Third-Party Links & Services

Payment gateways and other third-party services used on the ci999 platform have their own privacy policies. For example, when transacting via bKash or Nagad, the privacy rules of those organizations will also apply. ci999 is not responsible for how those services use your data. We recommend that you read the privacy policy of any relevant third party.

12. Changes to This Policy

ci999 may update this Privacy Policy from time to time. For significant changes, we will notify you via your registered email or through a notice on the platform. The "Last Updated" date at the top of the Policy is always kept current. Continued use of the platform after any changes will be considered acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We provide assistance in Bengali and English 24/7:

ci999 values your privacy and is committed to protecting your data. Our goal is to make our platform a safe and reliable gaming environment.